How to use your eSIM

Get connected in minutes. No physical SIM card required.

Digital SIM Card

An eSIM is a digital version of a SIM card embedded in your phone. You can download a data plan instantly without swapping plastic chips.

Global Coverage

Stay connected in over 190 countries. Synpas connects you to the best local networks automatically.

Keep Your Number

Use your eSIM for data while keeping your regular SIM active for calls and texts (like iMessage and WhatsApp).

Installation Guide

1

Tap "Install eSIM"

Go to your Dashboard and tap the "Install eSIM" button. This will automatically open your iPhone Settings app and start the setup wizard.

2

Follow the Screen Prompts

Tap "Continue" and verify the installation. You can label your new plan "Travel" or "Synpas".

3

Enable Data Roaming

Go to Settings > Cellular > Synpas eSIM and ensure "Data Roaming" is turned ON. This is required to connect to local networks.

Troubleshooting

My internet isn't working
1. Ensure Data Roaming is turned ON for your Synpas eSIM.
2. Check that Synpas is selected as the source for Cellular Data.
3. Toggle "Airplane Mode" on and off to reset the connection.
4. Restart your phone.
Can I reinstall my eSIM?
Most eSIMs can only be installed once. If you delete it, you likely cannot reinstall it. Contact support if you accidentally deleted your eSIM.
Is my phone compatible?
Most iPhones from iPhone XR/XS (2018) onwards are compatible. Most modern Android flagships (Samsung S20+, Pixel 3+, etc.) are compatible. If your phone is carrier-locked, it will NOT work.